Terms and Conditions

Overview

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned:

• Software, such as programming software, drivers, or any other kind of software on physical media may not be returned.
• Downloads of white papers, product reviews, reprints of articles or posts, print or e-magazines, or print or e-catalogs in PDF or any other format may not be returned.
• Any product or accessory which is damaged, shows signs of wear and tear, or which has been installed may not be returned.

Additional non-returnable items:

• Gift cards
• Downloadable software products

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted

• ANY ITEMS with obvious signs of use.
• Any item not in its original condition, any item which is damaged or missing parts for reasons not due to our error.
• Any item that is returned more than 30 days after delivery

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If accepted, we will include your RMA number (Return Materials Authorization Number).

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 3-5 business days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next, contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected].

Sale items

Only regular-priced items may be refunded. Unless a specific exemption is made in writing to you, sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at [email protected] and send your item to:
Radios Across America LLC
Returns Department – RMA # (put your RMA # here)
21725 N 20th Ave
Suite 101-102 #1024
Phoenix AZ 85027-2640

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you. (Conditions listed above still apply.)

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return. (Conditions listed above still apply.)

Shipping returns

To return your product, you should mail your product to:
Radios Across America LLC
Returns Department – RMA # (put your RMA # here)
21725 N 20th Ave
Suite 101-102 #1024
Phoenix AZ 85027-2640

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the original cost of shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, we HIGHLY RECOMMEND using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need help?

Contact us at [email protected] for questions related to refunds and returns.